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8 quality management principles.
ISO 9001 is a standard formed by the accumulation of practical experience from the many successes and failures of many companies around the world. Throughout the study, ISO experts have identified eight quality management principles that should be considered as the foundation for building a quality management system:
Principle 1: Customer orientation.
Principle 2: Responsibility of Leaders.
Principle 3: Participation of people.
Principle 4: Process Approach.
Principle 5: Systematic approach.
Principle 6: Constant Improvement.
Principle 7: Decision based on facts.
Principle 8: The cooperation of mutual benefit with suppliers
These eight principles of quality management are set out in ISO 9000: 2005 (TCVN 9000: 2007) to help business leaders master the spirit of ISO 9001: 2008 and use it to lead the business. The higher results when applying ISO 9001: 2008 to your business.
Quality management philosophy
1. Quality system determines the quality of products and product creation is a process of linking all parts, is the process of turning the input into output to the consumer, not only the Technical details of the production side but also the effectiveness of other departments such as administration, human resources, finance.
2. Do right from the beginning is the most quality, most economical. Precautionary focus from the beginning ensures to minimize unnecessary errors, save time, human resources ... There are activities adjusted during the operation, the end of this process is the input of The other process.
3. Doing the right thing from the beginning is the best prevention. As mentioned above, each member has different jobs that form a chain link together, the output of which is the input of the other.
4. Process management and decision-making based on facts, data. Desired outcomes will be achieved effectively when resources and related activities are managed as a process. All valid decisions are based on the analysis of data and information.
Content of ISO 9001: 2008 standard:
Terms 0: Introduction.
Terms 1. Scope of application.
Terms 2. References.
Terms 3: Terms and definitions.
Terms 4: General requirements for quality management systems.
Terms 5: Responsibility for leadership.
Terms 6: Resource Management.
Terms 7: Product Creation.
Terms 8: Measurement, analysis & improvement.Model terms of ISO 9001: 2008 system
As required by ISO 9001: 2008 standards, enterprises must issue and apply at least the following documents:
1. Quality policy.
2. Quality objectives of the company and quality objectives of each functional department level.
3. Quality manual.
4. Six (06) basic procedures:
- Procedure (process) control of the document
- Procedure (process) control of records
- Procedures (processes) for internal evaluation
- The procedure (process) of inappropriate product control
- Procedures (procedures) for corrective action.
- Procedures (procedures) for preventive action.
It is often possible to incorporate etching and preventive action into a procedure that is corrective and preventive action procedures.
In addition, in order to demonstrate that the enterprise has applied and maintained the application of ISO 9001: 2008, an enterprise shall establish and maintain at least the following records in order to provide certification bodies ISO 9001: 2008. (Read the article "ISO 9001: 2008 - list of documents, minimum quality records" for more details)
In addition to the required procedures required by the ISO 9001: 2008 standard, an enterprise can develop additional procedures, work instructions, and make the necessary records to ensure the effective management system.
In short: The ISO 9001: 2008 quality management system can not guarantee that processes and products are not defective. But make sure this system creates the strength and credibility of the organization. On:
- Obtain clear policies and quality objectives, with the highest level of management attention through periodic review of the entire system.
- Build up an appropriate organizational structure and resource allocation to perform each task that increases the likelihood of achieving the desired requirement
- Clear and consistent work processes, ensuring every job is done appropriately and scientifically.
- A system where there is always feedback, improvements to make errors and errors in all parts less and less to repeat errors and mistakes with the old cause. Out
- A mechanism for periodic reviews to continuously improve the entire system.
- Build a process that ensures all customer requirements are assured before accepting customer requests.
Author: Trung Kien
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